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Frequently Asked Questions

Covid-19 Safety FAQ
Q: What is SSC doing to keep customers and employees safe?
  A: By closely following CDC guidelines as they grow, we give priority to the health, protection, and well-being of our clients               and employees. Please see our Health & Safety Rules to learn more about how we support workers during this period and             our rigorous efforts to provide a safe work atmosphere.
Q: How do we make the whole process of delivery safe?
  A:During the packaging and delivering, our workers and drivers are required to wear masks and gloves. Also, our No-Contact          order will be dropped off at your front door to ensure the health and safety of customers and drivers. 

First Time Customer FAQ
Q: What forms of payment do you currently accept? 
  A:We currently accept  PayPal, and Cash.
Q: How do I check the status of my order? 
  A: You can check your order status under “My Order”.
Q: How do you process no-contact for pick-up orders?
  A: After you arrive at our pick-up location, please contact us by calling (510)378-6655 and open your trunk. We will verify your           order and place the items into your car, completely contact-free!
Q: When do we deliver the products after you place the order?
  A:We will deliver the South Bay’s order on Thursday if you place the order before 4 PM on Wednesday. We will deliver the East          Bay’s orders on Friday if you place the order before 4 PM on Thursday. We will call you to make sure you can receive your            orders on time when we arrive at your address.
Q: What city can you deliver now?
  A: We can deliver Fremont, Union City, Hayward, Newark, Castro Valley, San Lorenzo in the East Bay.
       We can deliver Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View in the South Bay.
Q: Do you charge any delivery fee?
   A: We will start delivery over $35 per order. If the order is under $70, we will charge a $5 delivery fee for East Bay delivery and            $10 for South Bay delivery. Free Delivery if the order is over $70.
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